Showing posts with label Baggage handlers. Show all posts
Showing posts with label Baggage handlers. Show all posts

Thursday, April 3, 2014

Ways To Prevent Loss, Damage, Delay and Theft Of Your Baggage

ABC News has 8 tips on how to make sure your baggage arrives safe and sound. I last wrote about the rampant theft that occurs at airports across the nation, but it's not just thievery that one has to contend with, it's damaged and delayed and lost luggage as well.

According to ABC there's a 99% chance your bags will arrive at your destination, but what a pain for that 1%, and believe me it's a pain.

Looking out my airplane window I have witnessed baggage handlers roughly throwing bags onto the conveyor belt. William Henry, a baggage handler himself, who wrote "The American-Made Baggage Handler" told 20/20:

"If you ask a guy not to sit on the bag, he looks at you like you're the enemy."
"Bags can fall ... out of the cart onto the ground" [snip] "Some of these passengers might not get their bag because the bag is lying ... on the tarmac."

According to Tim Cigelske, another former baggage handler:

"You can have, you know, priority on there or fragile on there, but that's, again, really hard to see. And pretty much, a bag is a bag is a bag."

And forget special priority and handling of first class passengers. They are more likely to be targeted for theft. Henry said:
"They lift it up and may feel that there's something in there of value>" "As long as they got that bag in [an] area that's undisclosed, unmonitored, unsupervised, they can do what they want with that bag."

There are ways to circumvent the potential for loss, damage and delay, and unfortunately I've experience the latter two. The obvious one is don't check any bags, as both Henry and Cigelske suggest. But that's not always possible.  The other 8 suggestions are worth a try.

1. Buy a four-wheeled bag.

With a four-wheeled bag, the only time your luggage will be airborne is after takeoff.

"When we load a plane, we have to slide that bag along ... the cargo floor," Henry said.

"With four wheels, they can just roll that bag," he continued. "Now if it doesn't have the wheels, they'll throw it, kick it, toss it."

2. Pack your items in a sturdy bag.

Make sure your bag won't crumble under pressure.

When shopping for luggage, look for bags made out of strong material. There are even bags available for purchase made out of the same material that the NFL uses for its shoulder pads.

"You should assume that this bag is going to be handled in the worst way," Henry said.

3. Don't check in for your flight too early.

Ironically, to ensure your bag's on-time arrival, don't check in too early.

"If you do it more than two hours early, they don't even have things set up for your flight yet," Cigelske said.

Your bag could get lost in the shuffle if it's set aside.

4. Skip the curbside check-in.

Even if you're rushing to catch your flight, avoid checking in at the curb.

"It does add one more layer to the process, more people to the equation," Cigelske said. "More hands, more things, means more things could go wrong."

Instead, head to the ticket counter, especially if you're past the cutoff time to check your bag in.

"You can ask the ticket-taker to have the baggage handlers come and make one more run," Cigelske said.

Read the rest of the suggestions on ABC News.


Sunday, March 30, 2014

Police Nab LAX Baggage Handlers For Theft- How To Keep Your Bags Safe

Though I've yet to have anything stolen from my suitcase, many people have. I learned long ago not to put anything in my checked baggage that I don't mind parting with, so perhaps that's why they've left my luggage alone. But in spite of numerous stories about TSA and baggage handlers pilfering from travelers, people still put items of value inside their suitcases. I had a friend who lost his laptop that way.

The latest case is out of Los Angeles' LAX, the third worst airport for luggage theft. After too many complaints about theft, LAPD went undercover to nab the thieves. After months of undercover work, they have detained a slew of baggage handlers. They were stealing from bags in all areas of the airport, from the planes, to runways, to the terminals themselves. The police focused mostly on the Tom Bradley International Terminal and Terminal 4, home of American Airlines, and a few Qantas flights.

Police captain Ray Maltez told local station KABC-TV: "We believe that there has been a culture of being able to take property that wasn't theirs, and that's what we want to be able to put a stop to."

It was not clear exactly how many have been arrested.

Police said they had served warrants, raided airport terminals and seized property at 25 different locations in Los Angeles-area cities.

Those arrested were primarily employees or ex-employees of contracting companies hired to handle luggage and do not work for the airport itself, police said.

According to ABC News, there were 25 search warrants, six arrests and 14 people detained.

As of 2012, Miami International Airport topped the list of 20 worst airports for luggage theft, followed by New York's JFK International Airport. Then comes LAX in the number 3 spot. The rest:

4. Hartsfield-Jackson Atlanta International Airport

5. Las Vegas-McCarren International Airport

6. Dallas/Fort Worth International Airport and New York-Laguardia Airport

8. Newark Liberty, Philadelphia International, and Seattle-Tacoma International airports

11. Orlando International Airport

12. Houston-George Bush Intercontinental Airport and Salt Lake City International Airport

14. Washington Dulles International Airport

15. Detroit Metro Airport and Louis Armstrong New Orleans International Airport

17. Boston-Logan International, Denver International and San Diego International airports

20. Chicago O'Hare International Airport

Although you will never totally prevent theft, there are ways to make sure you minimize the possibility:

A. Put anything of value (jewelry, cash, camera, laptop, iPad) in your carry-on bag, and keep a close eye on the bag as it goes through security. TSA employees have been caught stealing, too.

B. Lock your carry-on bag while on the plane. How often does your bag wind up in an overhead bin seats away from where you are. And you can't trust flight attendants either, they've been known to pocket items left on board.

C. Those TSA locks won't help, so don't think it's safe to stash valuables in checked baggage.

D. Right before you are told to fasten seat belts, and prepare for landing, make sure you have put away all your possessions. Check again in the seat pocket in front of you, under your chair, and in the overhead bins before you de-board.

E. ABC News advises to take photos of your packed bag before you zip it shut, and buy insurance. This will add to the average $3,400 the airlines will reimburse you for delayed, damaged or lost luggage. Not sure how photographing the packed suitcase prior to zipping is proof enough of everything you've packed layers down, but it can't hurt. I would also suggest taking a photo of the zipped up bag in case of damage. I've had many bags damaged along the way. And no proof they were not damaged pre-flight. If you've ever seen baggage handlers, they're pretty rough with other people's property.

Sources: Yahoo News, ABC News,